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Privacy and Cookie Policy

We respect and value your privacy on our website and only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law, including the General Data Protection Regulation (GDPR).

Our Privacy and Cookie Policy stated below will help you understand how we process all data collected by us in relation to your use of our website.

About Us

This website is operated by Eterno Ltd, registered in Scotland under number SC646360. Our registered address is Dunfermline, KY11 9JN.

What Information Do We Collect?

We collect information about you when you register with us or when you complete a form on our website. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions and when you contact us. Website usage information is collected using cookies.

How Do We Use Your Information?

We will use this information to provide the services requested, manage your account, respond to communications from you and if you sign up to our newsletter.

We use the information collected from our website to personalise your repeat visits to it. We will not share your information for marketing purposes with companies outside of our organisation.

Marketing

With your permission, we would like to send you information about our services, together with details of news and promotions that we think will be of interest to you. We may use your data to contact you by email, phone and by direct mail. You may opt-out at any time.

If you no longer wish to be contacted for marketing purposes, please notify us using our Contact Form.

How And Where Do We Store Your Data?

We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations if you have requested that we delete it, or if you have not logged onto our website for three years.

Data security is of great importance to us, that is why we take steps to protect your data by using data encryption on our websites and applications.

Access to Your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please contact us using our Contact Form.

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information if you think it is inaccurate.

Cookies

We use cookies on our website to provide a smoother and more personalised experience.

What Are Cookies?

Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It may also be used for the purpose of running re-marketing adverts to you about our services.

What Type of Cookies Do We Use?

There are two types of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer or device when you close your web browser. Persistent cookies remain stored on your computer or device until they are deleted, or they reach their expiry date. We use the following cookies:

Functionality cookies

These cookies are used to recognise you when you return to our website.

Performance cookies

These cookies allow us to count the number of individual visitors to our website and to see how they move around the website when they are using it. This helps us to improve the way our website works, for example, by making it easier to find things.

Targeting cookies

These cookies record your visit to our website, pages you have visited and links that you follow. We use this information to make the advertising shown on our website more relevant to your interests. We may also share this information with third parties to make our advertising on their websites more relevant to your interests. These cookies also allow you to share and send information to other websites. You can opt-out of targeted advertising by using the links below:

Facebook

Google

Instagram

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

Third Party Cookies On Our Website

Google Analytics

They allow monitoring the website by means of the Google Analytics tool, which is a service provided by Google for obtaining information about the accesses of the users to the websites. Some of the data saved for subsequent analyses are: number of times a user visits the website, dates of the first and last visit of the user, duration of the visits, from what page the user accessed the website, what search engine the user used to reach the website or what link he clicked on, from what place of the world the user accesses, etc.

The configuration of these cookies is predetermined by the service offered by Google, for which reason we suggest that you consult the privacy page of Google Analytics, to obtain further information on the cookies that it uses and how to disable them (in the understanding that we are not responsible for the content or the veracity of the third-party websites).

Facebook Pixel

This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular, it enables us to see how our users move between devices when accessing the Eterno web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in it by analysing which content a user has viewed and interacted with on our web site.

To opt-out please see https://www.facebook.com/ads/preferences

What Kind Of Information Do We Collect With Our Cookies?

When you visit our website, we may collect the following types of information from you: your IP (internet protocol) address, operating system, browser and device type, time zone setting, your country, the URL you came from, search details that you enter in our website, pages you viewed or searched, page response times, website errors, length of time spent viewing pages, page interaction information, and the methods used to browse away from the page.

We might share some of this information with third parties to improve your experience on our website. For example, we use Google Analytics to help us understand how visitors use the site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Opting Out Of Accepting Cookies

Because of the way our website operates, cookies are needed to allow some of its features to work. If you choose to opt-out of receiving our cookies, you will not be able to use our website.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website. So, if you follow a link to other websites you should read their privacy policy.

Changes To Our Privacy Policy

We keep our privacy policy under regular review and will place any updates on our web page. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.

If material changes are made to the Cookie Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice.

You can access this policy at any time through the link at the bottom of our website. This privacy policy was last updated on 15 May 2020.

Contact Us

If you have any queries concerning this Privacy and Cookie Policy, your personal information, or any questions on our use of the information, please contact us.